Refund and cancellation

Before work starts

• If you cancel within 7 days of paying the advance and we have not started work, the advance is refunded in full within 7 working days.
• If we have started (audit done, scope signed and work begun), the advance is treated as payment for the work done so far — see below.

During the build

• You can stop at any milestone. Work completed up to that milestone is billed; any part of the advance beyond the work done is refunded.
• Work already delivered and paid for is handed over to you (code and files for completed parts).
• If we fail to deliver a milestone as per the written scope and cannot fix it within 15 working days, you may cancel and the advance for that milestone is refunded.

After handover

Once the final milestone is delivered and accepted, fees are not refundable. Bugs in our work are fixed free for 60 days.

AI Automation and Care plans (monthly)

• Cancel any month — no notice period, no exit fee. The plan runs to the end of the paid month.
• Yearly plans: unused full months are refunded at the monthly rate.
• Nothing stops working when you cancel: the code, database and hosting stay in your name. You only lose our monthly time and monitoring.

Third-party costs

Amounts paid to hosting, domain, WhatsApp/SMS, gateway, app-store or AI providers are paid by you to them and are outside this policy.

How refunds are paid

To the same account the payment came from, within 7 working days, with a credit note against the original GST invoice.

Questions about this policy? Use the email or WhatsApp icon in the header.